Confirms covers, time and site at the moment of booking, reminds on the day rather than the week before because tables are booked far out, and releases a no-show table to the waiting list while service is still running.
- What it is fixing
- A no-show table on a Friday cannot be resold, and the restaurant pays for the covers in stock and staff either way.
- What changes
- Confirmation on booking, reminders on the day, and a no-show triggering an immediate release so the table can be resold — targeting 70% recovery.
- Where the money is
- Two recovered covers a week at their average spend per head. This is the most concrete figure in the vertical and the easiest to verify.