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Bookings, parties and reviews for the restaurants your agency looks after

Restaurants, cafés, multi-site hospitality groups

Answers the line during service, captures the party and catering enquiries worth real money, and keeps Saturday tables full.

  • Answers calls during service
  • Captures party and catering
  • Confirms Saturday bookings
  • Requests reviews after dining
Get this snapshot

$900

One-off · unlimited installs

Contents

Components
9
Automations
15
Flow stages
5
Website pages
6
Reply channels
5
Reminder touches
3

Everything above imports into a fresh sub-account in minutes. Contacts, domains, numbers and payment processors stay yours to configure — see the14-point import checklist.Delivered within 24 hours of purchase confirmation. 14 hours of dedicated installation support, to be used within 15 days of purchase.

Why this build is shaped the way it is

What is actually in the box, counted

No conversion claims. What a snapshot produces depends on the client, the offer and the ad spend behind it — so here is what you are buying instead, straight from the build.

In the build 01

9

components, in this snapshot and in every other one. There is no reduced tier and no upsell ladder.

Components9
Automations15

Independent Restaurant White-Label Snapshot · Core · 14 hrs install support

The problem

The unanswered phone is the product

Restaurant owners do not think they have a marketing problem at seven in the evening. They think they have a busy service. But the two are the same thing, and the call that rings out is a booking that went to a competitor.

The build

Functions are where the margin hides

A table of two is a good evening. A christening lunch for forty, a Christmas office booking or a weekly catering order is a different order of revenue, and those enquiries almost always arrive by phone, form or Instagram message.

The rebrand

Rebranding and running it as an agency

Delivered within 24 hours of purchase confirmation, with 14 hours of dedicated installation support to be used within 15 days of purchase. Expect to spend the time on the booking widget, the menu structure and the function routing rather than on the campaigns.

Included · exactly nine

The nine components, written for Restaurants

Every snapshot in the catalogue contains these nine and nothing else. The wording below is written for this vertical; the parts are identical across the range, which is what makes them predictable to resell.

Lead Capture & First Contact

  • AI Receptionist

    Answers the line through service, handles hours, allergen and availability questions, and takes the booking without pulling the host off the floor.

    • Talks, rather than reads a phone tree
    • Books while they are still on the line
    • Follows the caller into Spanish
  • AI Chatbot

    Replies on the site, Instagram and Facebook where party and catering enquiries start, answers menu questions and routes big ones to the manager.

    • Five inboxes, one brain
    • Separates a buyer from a browser
    • Serves existing customers too
  • Professional Website

    Menus that are readable on a phone, a booking widget, private dining and catering enquiry forms, opening hours and directions for each site.

    • Copy written before you arrive
    • Structured for local search
    • Compliant forms, live calendars

Intelligent Lead Nurture

  • AI Outbound Caller

    Rings the waiting list when a table frees, calls no-shows within the hour, and follows up function enquiries that never came back with numbers.

    • Chases a no-show the same hour
    • Reopens leads nobody followed up
    • Leaves a voicemail worth returning

Booking & No-Show Prevention

  • Smart Appointment System

    Confirms the booking, reminds at 24 hours, one hour and 15 minutes, and offers the table on to the waiting list when a party does not arrive.

    • Confirmed in seconds, not overnight
    • Three reminders, then the door
    • Aims at 70% of misses rebooked

Reviews & Social Proof

  • Review Harvesting

    Fires the Google and Facebook request shortly after the booking is marked complete, while the meal is still the guest's most recent memory.

    • Fires on completion, not on a Monday
    • Straight through to Google or Facebook
    • Asks twice, then leaves them alone
  • Review Automation

    Keeps requests arriving week after week with follow-up nudges and alternate channels, so the profile grows steadily instead of after one good month.

    • A rhythm, not a one-off push
    • Whichever channel that customer answers
    • Targets 5–10 reviews a month

Lifetime Nurture & Retention

  • Database Reactivation

    Reaches guests who have not booked in six months and function enquiries that never converted, with an AI call and a reason to come back.

    • Six quiet months is the trigger
    • AI works the segment, not a temp
    • A reason to come back, attached
  • Lifetime Nurture Campaigns

    Seasonal menu launches, holiday booking openings, birthday offers for guests who dined last year and a referral reward for regulars.

    • Seasonal, not sporadic
    • Timed to the trade’s own calendar
    • Referrals that ask themselves

The problem you are being paid to solve

What this vertical is losing right now

  • The phone rings during service

    Seven o'clock onward the host stand is the busiest place in the building. Calls ring out for four minutes and the caller books at the place down the street that answered on the second ring.

  • Party and catering enquiries lost

    A twelve-cover birthday or a fifty-head office lunch is worth more than a night of walk-ins, and it arrives as a voicemail on the general line. Nobody clears it until Monday, by which time it is booked elsewhere.

  • Saturday tables sit empty

    Four bookings do not turn up on the best trading night of the week. The kitchen prepped for them, the covers were turned away, and nobody thought to phone the waiting list.

  • Reviews only after a bad night

    A great meal produces a happy guest who says nothing. A slow starter produces a review within the hour. The rating drifts down and the owner blames the algorithm rather than the asking.

What the build changes

The outcome, and the part that delivers it

  • Calls answered through service

    Every call is picked up while the floor is at its busiest, with opening hours, dietary questions and availability handled and the booking taken without pulling anyone off a table.

    ai-receptionist

  • Big enquiries never missed

    Party, function and catering enquiries arriving through the site, Instagram or Facebook get an immediate reply and a route to the manager, instead of waiting until Monday.

    ai-chatbot

  • Covers that actually arrive

    Confirmations and reminders at 24 hours, one hour and 15 minutes, with recovery inside the hour of a no-show. The system targets 70% no-show recovery on booked covers.

    smart-appointments

  • Reviews asked for after dining

    The request goes out shortly after the booking is marked complete, while the meal is still the best thing that happened that evening. The target is a steady 5-10 reviews a month.

    review-harvesting

  • Reasons to come back

    Seasonal menus, holiday bookings opening, birthday offers to guests who dined last year, and a referral reward, all sent without the owner writing a single message.

    lifetime-nurture

Fit

The client this suits, and the one it does not

Sell it to

  • Independent restaurants and small groups of two to six sites taking bookings by phone as well as online
  • Venues doing meaningful private dining, functions or catering, where one enquiry is worth a night of covers
  • Agencies with hospitality clients who want one installable system per venue rather than a bespoke build each time

Do not sell it to

  • Quick-service and takeaway-only sites with no bookings and no function trade - there is not enough for the system to hold
  • Operators wanting an EPOS, table management or delivery platform; this is the enquiry, reminder and reputation layer around whatever they already use

Losing the sale here is cheaper than losing the retainer in month three.

The arithmetic

Worked examples, with the assumptions in view

Nothing below is a result from a customer. They are scenarios, and the inputs are printed so you can put your client's real numbers in and see whether it still stands up.

Hours returned to the client

Say a 90-cover restaurant takes 150 booking calls a week, misses 45 during service, and never asks for reviews.

  • Missed calls handled by the receptionist: 45 x 4 min of callback = 3 hrs a week
  • Booking confirmations and reminders sent automatically: 120 x 2 min = 4 hrs a week
  • No-show recovery and waiting-list calls: 10 x 8 min = 1.3 hrs a week
  • Review requests fired after dining: 120 covers x 1 min = 2 hrs a week

about 10 hours a week off the host stand and the manager

When it pays for itself

Take an average spend of $38 a cover, and a private dining or catering enquiry worth roughly $700.

  • Six recovered no-show covers a week at $38 = $228 a week, or nearly $12,000 across a year
  • One party enquiry a month captured that would have gone to voicemail = $700 a month
  • Snapshot cost $900, once, before your setup fee and retainer

On these assumptions a fortnight of recovered covers and one captured function enquiry cover the snapshot, and the maths is easy for an owner to check against their own book.

Your resale ledger

You pay $900 once, and you set the price your client sees. The three columns are common shapes for that quote, not figures we have measured — pick the one that matches your market and read the margin off the row.

Illustrative resale scenarios for this snapshot
ScenarioYour costSet-up you quoteMonthly retainer you chargeYear one margin
Conservative$900$1,800$500$6,900
Typical$900$2,700$900$12,600
Premium$900$4,050$1,500$21,150

Year one margin = set-up + twelve months of retainer − what you paid us. It ignores your own delivery time, ad spend and platform costs, because those are yours and we cannot know them. The margin calculator on the pricing page takes your real numbers.

End-to-end automation

How the complete system works

Lead capture through to lifetime retention. Five stages, fifteen moving parts, none of them waiting on someone to remember.

  1. Lead Capture & First Contact

    Every door a customer can knock on, answered in seconds and pointed at the right place — all of it wearing your client’s name, none of it wearing ours.

    The phone

    • Answered at any hour, in a voice nobody hangs up on
    • Establishes what the job is before it books anything
    • Writes into the calendar there and then, no callback
    • Switches languages when the caller does
    • Puts a live buyer through to a human on the spot

    Answers as themBooks on the callNever a voicemail

    Chat, texts and the social inboxes

    • Replies on SMS, email, Facebook and Instagram without the wait
    • Site chat that asks the qualifying questions first
    • Records what they want and when they want it
    • Steps aside the second someone asks for a person
    • Drops the contact into the follow-up sequence

    Five channelsNo waitPre-qualified

    Forms and paid traffic

    • A submission starts the ten-day sequence immediately
    • Email, then a text, then a call — in that order
    • Routed by what they actually asked for
    • Every lead arrives carrying the source it came from
    • Hands a warm one straight into a consultation

    GoogleMetaTikTok

  2. Intelligent Lead Nurture

    Ten days of follow-up that happens whether or not the front desk had a bad week, three channels deep, all of it signed by your client.

    Days 1–3 · email

    • The welcome and the offer, in their branding
    • What the business does, already written
    • Evidence that other people chose them
    • One decision to make: book, or call

    Days 4–7 · text

    • An offer that has an end date on it
    • A short line of proof, not a paragraph
    • A booking link that takes one tap
    • Persistent without becoming a nuisance

    Days 8–10 · call

    • A friendly reason to pick the thread back up
    • Answers the objection they were sitting on
    • Books it there and then if they are ready
    • Leaves something useful when nobody picks up
  3. Booking & No-Show Prevention

    Confirmed in seconds, remembered three times on the way in, and chased back inside the hour on the days it still slips.

    The confirmation

    • A text with the details, immediately
    • An invite that lands in Google or Outlook
    • An email for the people who keep those
    • Anything the business needs to know beforehand

    The reminders

    • A day out, by text and by email
    • An hour out — "we are on our way"
    • Fifteen minutes out, the last nudge
    • Move it without phoning anyone

    The rescue

    • A call inside sixty minutes of a miss
    • Finds out what actually happened
    • Puts them back on the calendar on that call

    Runs itself70% recovery target

  4. Reviews & Social Proof

    Reviews stop depending on whoever remembered to ask and start arriving on a schedule — which is the part your client will notice first.

    The ask

    • A satisfaction check two hours after the work
    • Happy customers get the link straight away
    • Unhappy ones reach a human, not a review box
    • Tuned to a target of five to ten a month

    The replies

    • Positive reviews answered without prompting
    • Thanks that reads like a person wrote it
    • Complaints handled with care, not a template
    • Anything serious escalated to the owner

    The proof

    • Fresh quotes published back onto the site
    • Trust signals where the decision gets made
    • Feeds the local ranking the ads are fighting for
  5. Lifetime Nurture & Retention

    The stage almost nobody builds, and the reason a retainer renews without a conversation about whether it is working.

    Staying in touch

    • Reminders tied to the season, not the calendar month
    • A check-in every quarter that has a point to it
    • Birthdays and anniversaries, with something attached
    • An annual review worth taking

    The support bot

    • Answers the same six questions, permanently
    • Moves an appointment without a phone call
    • Tells them where their job or claim has got to
    • Finds the document they have lost

    Waking the list

    • Six months of silence starts the sequence
    • A "we miss you" with an actual offer in it
    • A referral ask every month, unprompted
    • A tier for the ones who never left

Support scope

Where our work stops and a quote starts

You are reselling this under your own name, so you need to know what you can promise without checking with us. This is that line, written down.

What is covered by the price and what is quoted separately
AreaCovered by the priceQuoted separately, or run by a VA
The snapshot itselfImport, install, and a working walk-through in the sub-account you nominate.
Its automationsEvery workflow that ships with it, tuned to how your client actually runs.
More automationsAdditional workflows on the same foundations — another reminder, another branch, another tag rule.
Adjusting what is thereRetiming sequences, adding pipeline stages, rewriting the copy inside them.
Third-party integrationsConnecting the build to a CRM, an EHR, a job-management tool or an accounts package.
Third-party API workAnything needing a developer against someone else’s API — a sync, a webhook bridge, a data pull.
Custom software developmentA portal, a calculator, a bespoke dashboard. Software built rather than configured.

Anything in the right-hand column comes back as a fixed price and a date before work starts, still under your brand. Where the job is repetitive rather than technical we will say so and put a trained VA on it, because that is cheaper for you and it is the truthful answer.

Every snapshot also carries 14 hours of dedicated installation support, to be used within 15 days of purchase.

Four of the nine, expanded

What actually does the work

Calls answered through service

Every call is picked up while the floor is at its busiest, with opening hours, dietary questions and availability handled and the booking taken without pulling anyone off a table.

Big enquiries never missed

Party, function and catering enquiries arriving through the site, Instagram or Facebook get an immediate reply and a route to the manager, instead of waiting until Monday.

Covers that actually arrive

Confirmations and reminders at 24 hours, one hour and 15 minutes, with recovery inside the hour of a no-show. The system targets 70% no-show recovery on booked covers.

Reviews asked for after dining

The request goes out shortly after the booking is marked complete, while the meal is still the best thing that happened that evening. The target is a steady 5-10 reviews a month.

Specifics

Questions about the independent restaurant white-label snapshot build

General FAQ

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Next step

Ship the independent restaurant white-label snapshot system under your brand.

Buy it and install it yourself, or add a rebrand pass and have a snapshot ID in your own agency inside 72 hours.

No retainer lock-in · 30 days notice · Your client never sees us